I would agree with you if we were talking about a game like Hearthstone experiencing such server issues which is unacceptable considering their resources and could only be the result of incompetence.
But. Since we are talking about Duelyst where worse issues have occurred in the not so distant past (see dropping ranks bug), I would definitely file this as mild complaint. I see so many people criticize CPG for Duelyst’s various issues the most common of which is the absence of an unranked queue and at the same time fail to recognize that in more than one ways, this game is slowly rotting.
- There is barely a playerbase to support new expansions as seen by recent decisions to shift from three times a year expansion to two times a year
- Queuing times are horrendous sometimes getting to the point where they are longer than the actual match itself
- Dev teams are periodically shrinking
- Absence of a community manager or support member being active on forums/reddit/discord to officially process support issues as well to maintain decorum of some kind on said platforms
And in more recent news, well, there’s actually been no news whatsoever in recent times other than suspicions that resources previously assigned for Duelyst are now slowly being reassigned to “Project Aperion” as evident by rumors of former Duelyst community manager ThanatosNoa being rehired after just quitting (or being fired) to work on this Project Aperion.
In fact, even if you look for news all the way back since May, nothing explicitly positive will come up, merely vague promises that can easily be broken to temporarily calm their meager playerbase.
So when you say this is a serious issue, I wish I could agree with you, but that’s really not the case here. Maybe play some Hearthstone for now, I have recently seen some advertisements promoting their new expansion, that would certainly be more fun than playing this game at the moment where we still have to wait 3 more months until the next expansion.