I agree with most of the points you raised.
Regarding the exploration of the game and the lack of good players.
What do you call expirienced players? Players in s rank? What is the bar? I can point out some of the carziest vanar mains in this game (i’m one of them) that just trying to run new decks all day but wanderer/eggs/ziran doesn’t allow it - so the lists don’t see the light of day, and believe me when i say that i got a few killer ideas lying dorment just becuase i couldn’t pass through the wanderer door.
Working on a new game is great - but get the word out, what’s instore for us in the next year or so? Speak comunicate, do your job as a cm, push the devs to give knowledge (i do it a similer work in my career).
If you pay money for a company, if you invest into it - you are eligble for answers at any time until they say “sorry, we’re closing”.
The part that paid from the community got every right to be mad when things prove to be wrong or get less then deserved.
I do not believe a balance patch will be enough not for me or most of the community, i feel like the management do things wrong and they take the cm’s credibility with them, the result is - a broken community that fears the end.