Are you saying you’re locked out of your account as well?
Or are you replying to someone/something else?
I want to be certain here as it’s a huge deal: if this happened to more people who knows how many just silently curse the companies involved or complain only in support mails to BN?
Also, it might indicate that mentioning your location has nothing to do with it, which is also good to know.
So, please elaborate @huramachi