I’ve got some answers to some questions below:
If anyone is in a blocked region and cannot play the game longer, and wants a refund, they can make a support ticket and we’ll do our best to help them.
The orbs are not a distraction technique. That’s literally our thank you for your patience and sorry for the mistake. We realize that we can say we apologize all we want, but actions speak louder than words. In this case our actions are to strive to do better in the future, and please have some orbs to help make up for the mistake.
Please, do not use a VPN to connect to Duelyst.
PLEASE, do not use a VPN to connect to Duelyst. According to Section 4.a, Paragraph iii. of the Terms of Service: You may not Access the Services using any technology intended to mask or conceal your IP address, including any proxies, virtual private networks, or remote access services.
We have a zero tolerance policy on this, and if you are found to be doing this, while it is the last thing any of us want to do, we will ban your account.
So please, please, do not advise people to do this, and do not do this.
I’ve also seen a number of questions about why “region A, B, or C” is blocked in some way, and I honestly can’t answer that folks. It has to do with legal matters, and I am not an expert in that, so will not speak to those issues.