We, the Duelyst team at BANDAI NAMCO Entertainment America, have heard your concerns regarding the region blocking in Duelyst and we would like to explain the situation to you. BANDAI NAMCO is a publisher with its own processes and publishing requirements. When our partnership with Counterplay Games began, Duelyst was naturally updated to comply with these publishing requirements as a BANDAI NAMCO title. However, we failed to fully implement and communicate these changes to you which were our responsibility.
We’ve been working hard for the last few weeks alongside Counterplay Games to make this right. First, to show our appreciation for your dedication to the Duelyst community throughout this transition, we’re offering 3 Unearthed Prophecy Orbs to all users who log in to Duelyst between August 17th at 11:00 AM PDT and August 31st at 11:00 AM PDT. We are very sorry to have caused this inconvenience.
Second, we recognize that due to an error in our initial plan to implement the region blocking, a number of users were inappropriately banned after we assumed they were violating our Terms of Service in order to access Duelyst. We have identified those users, have removed their bans so that they will be allowed to continue playing, and will be offering them an additional gift to show our appreciation for their patience. If you are among those banned users, please make sure to check your CS tickets for information about how to collect your gift. If you believe you’re among those users, but have not heard from us or had your ban lifted, please submit a support ticket and we’ll get right on it.
Third, going forward, we have taken a closer look at the reasons behind our obligations to block certain regions and will be limiting the restrictions as much as we can. What this means is that, users in some regions won’t be able to make purchases, users in other regions won’t be allowed to create new accounts, and users in a very small number of regions won’t be able to log in at all. Please note that these payment restrictions only refer to the Standalone Client and Web Client. Players playing through another platform may still be able to make purchases in Duelyst depending on that platform’s policies.
Here is the list of countries that are affected by the region blocking and how they will be affected:
Individuals from the following countries will not be able to create an account or log in to the BNEA platform:
- Central African Republic
- Democratic Republic of the Congo
- North Korea
We will not be accepting new accounts from the following countries:
Existing BNEA accounts based in the following countries may continue to login to the BNEA Platform, but will not be able to make payments on the BNEA Platform. Creation of new accounts will be restricted:
- Russian Federation
Players may still create a BNEA account and login to their accounts from the following countries, but will not be able to make payments on the BNEA Platform:
- Bosnia and Herzegovina
- The Former Yugoslav Republic of Macedonia
- South Sudan
We are very sorry for the confusion and strife this issue has brought to the Duelyst community. At our core, BANDAI NAMCO and Counterplay Games are about creating fun and positive experiences for our customers. In this matter, we recognize that we have failed you. We will strive to do better for you, our valued community, and hope that you can accept our apology.
The Duelyst Team